We are there for the every day and for life’s biggest changes. The moments we share with our customers matter, and add up to something great.
Extraordinary care just got easier
Mosaic connects you to our customers’ greatest needs, so you’re equipped to deliver effortless, personal and reassuring experiences every day.
Read, watch and listen to real stories about real customers
Use what you’ve learned to improve customer experiences
Revisit Mosaic often for new, shareworthy content
To support our mission, vision and strategy, explore our customers’ experiences:
Use these top customer resources to boost your CX understanding and find inspiration in your everyday work.
Revisit our Customer Experience Principles
Review our enterprise-wide guidelines that define the qualities of an experience customers value most, and consider how to achieve them in our customers’ Core Four experiences
Review the State of the Customer Report
See how Nationwide is delivering effortless, personal, and reassuring experiences across the business in this semi-annual report.
Stay informed on news from inside Nationwide, and discover smart outside perspectives.
Get the story behind Mosaic, arm yourself with more customer experience resources and browse our FAQs.
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