Scenario
When our dairy farm customer experienced a major fire, the Nationwide claims team worked quickly to deliver on our promise. Coming through in this client’s moment of need didn’t just mean that we’d pay the claim – we also showed up with humanity, empathy and compassion.
“I reassured them that we’d work with them on their claim to restore their dairy operation. They were very appreciative. They felt that Nationwide was on their side. It reminds me how important it is that we deliver on our promise.”
Takeaways
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Big picture
When a member uses their Nationwide benefits, they receive much more than a check they can take to the bank. They also get a caring, engaged experience from a team who lives our CX Principles of effortless, personal and reassuring every step of the way.
