“The majority of our phone calls are clients calling in to make premium payments. Clients insist on calling or visiting the office. It gives us a chance to interact with the clients and build relationships.”
Professionals provide a moment to connect while addressing their client’s questions, concerns or requests. These moments can also be a good time to talk about new product and service offerings. Their clients appreciate extra attention when it’s personalized to addresses their needs.
Professionals should welcome opportunities to spend time connecting with clients. Recent labor shortage issues can make this challenging, but Nationwide is here to help. Refer to other posts in this section on all the ways we support our professionals’ efforts to provide members with best-in-class service.
