“When a client calls in a claim, it is an opportunity to shine. To reinforce their decision to choose you over the competition.”
Each moment an insurance professional interacts with their client is an opportunity to reconnect and demonstrate expertise and care— especially during a claims experience. These moments are important because they’re coupled with multiple steps and shared responsibilities. Insurance professionals want to be reassuring and reliable in this moment. They value educating their client and guiding them to confidently navigate a challenging moment.
The claims experience is the moment a promise can be fulfilled. It breathes life into whatever conversations took place during the Decide experience. Those conversations outlined how a product would perform in a moment like this; now’s the time to deliver.
