All sorts of events might happen at a moment’s notice, and many of them can impact a client’s needs from Nationwide.
Naturally, advisors want to be there whenever clients need them. These days a big part of that is being reachable through multiple channels. No matter how a client wants to connect with us – phone, email, text or a variety of social media platforms – that connection should be quick, painless and intuitive. Today’s consumers expect customer service to meet them on their terms, and our industry is no different.
“I use the mail method, also the website and chat. There are multiple ways I connect, but I like that I'm frequently informed of the options for dealing with life changes.”
We can fulfill our role as trusted partners by equipping insurance and financial professionals with tools and technology they need to effectively grow relationships, keep up with members’ changes and deliver on core promises.
Members want on-demand connection to their advisor. This positions Nationwide as a go-to resource for insurance professionals and members alike.
