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About Mosaic
At the heart of Mosaic is the Core Four – the most impactful experiences for our distribution professionals and members, and what makes or breaks those moments.
About Mosaic
Mosaic is an immersive environment that amplifies the customer’s voice.
Mosaic connects you to our customers’ greatest needs so you’re equipped to deliver effortless, personal and reassuring experiences every day.
Evolving over time
This is Nationwide’s third iteration of what began as a physical room for a limited audience, then a virtual room, and now a digital experience. The scope has increased, now covering all customers and experience types.
Backed by data, insights and people
A wide range of research and stakeholder input powers Mosaic. Nationwide Financial, Property & Casualty, and many shared services collect and use this information both strategically and tactically to improve the customer experience.
Where Should I Start?
Nationwide's Customer Experience Hub
At your fingertips, you’ll find the latest research-based learnings about our customers, progress being made across the organization, and customer training, information, and tools.
Learn
Access customer experience training, information, and tools all in one place.
Learn at the AcademyCelebrate
Get a big picture view of the great work happening across Nationwide.
See All RecognitionsWant to learn more?
There’s a lot to dig into. Reach out to us if you have specific questions, or if you’re curious about what information is most relevant to your work. We’d be happy to connect you with what matters most!