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“Understanding more of why clients feel the way they do is important. I try to discover what their emotions are and why they are hesitant to make the right decision…once I do this, I'm able to help them realize how the right decisions are connected to their own priorities and goals.”
Scenario
Professionals value taking the time to listen to a client’s goals, needs, concerns and questions.
This can reveal exactly where a client is in the decision-making process. Often, knowing the way a client feels can help a professional do a better job of responding with thoughtful guidance.
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