Shaking hands for a job interview of young Asian business woman in modern office. Greeting deal concept.
Solution Starter
Professionals should be able to quickly compare accurate quotes across carriers as a way to provide a clear sense of Nationwide’s value. An effortless experience would feature minimal data entry, ease of qualifying new business and a simplified process for uploading to the carrier. Knowing that a quoted price really is firm (barring any major changes in risk profile after the policy is quoted) would deliver a more reassuring experience to professionals.

Simplify data collection 

  • Pre-populate information based on data already captured at Nationwide wherever possible.  

Create clear comparisons 

  • Providing quotes across carriers creates the ultimate effortless experience while illustrating our unique value. 

Lock in those quotes 

  • Provide quotes that can be relied on for a defined amount of time. This ensures that the information (and professional) can earn and maintain client trust.
Takeaways
1
 Professionals need accurate quotes delivered quickly
2
An effortless experience includes quotes across carriers
3
Locking in quotes creates a more reliable experience
Customer
Professionals
Organization
Enterprise, Nationwide Financial, Property & Casualty
Core 4 Experience
Decide
Principles
Reassuring, Personal, Effortless