Scenario
Insurance professionals see every claim as an opportunity to reinforce a client’s decision to work with them.
Each moment an insurance professional interacts with their client is an opportunity to reconnect and demonstrate expertise and care— especially during a claims experience. These moments are important because they’re coupled with multiple steps and shared responsibilities. Insurance professionals want to be reassuring and reliable in this moment. They value educating their client and guiding them to confidently navigate a challenging moment.
Takeaways
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