Scenario
Since 2020, professionals have reported a significant change. Labor shortages have continued to challenge their daily operations.

Over the past three years, many professionals have seen longstanding employees leave their positions. The loss of staff managing daily administrative tasks is a critical issue. With their departure, they took institutional knowledge that supported distribution professionals. 

Bringing in new hires proves challenging as well. It often takes more time than ever for distribution professionals to find qualified candidates. And even then, few have the knowledge and experience our professionals are accustomed to counting on within their teams. Keeping up with daily administrative tasks has become a major pain point in many offices.

Keeping up with daily administrative tasks has become a major pain point in many offices.

Nationwide can help:

  • Simplify processes so they require minimal effort to be completed successfully. Two examples: pre-populating information and reducing steps within tasks. 
  • Onboard their new hires so they understand how to work with Nationwide. Professionals want Nationwide to offer webinar courses to explain digital platforms and processes
  • Highlight how offerings like SA360 in Personal Lines can address client requests
  • Educate professionals proactively on upcoming process improvements so they’re better prepared to take advantage of them
Takeaways
1
Professionals are facing challenges with administrative support
2
Professionals need carriers to help them navigate this challenge
3
Professionals must continue to serve their clients despite this issue
Customer
Professionals
Organization
Enterprise, Nationwide Financial, Property & Casualty
Core 4 Experience
Manage
Principles
Effortless, Personal, Reassuring
Goal
Run the business