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"Another reason I prefer online is because I am a little bit hard of hearing, and sometimes, I'll miss something. Like talking on the phone, I hate to keep interrupting and saying ‘What?’ and, ‘Oh, can you say that again?"
Our members have a wide variety of needs. Those needs can require accommodations that successfully help them navigate experiences, complete tasks, understand processes and make informed decisions. To best support our members’ needs, it’s helpful to consider how our existing channels fulfill a unique need. Our experiences can be inclusive to people with varying hearing, vision, cognitive and physical abilities. As an example, members may use screen readers that empowers them to consume online content. Or they may access videos so they can rewatch content that provides closed captioning and higher volume. These experiences, and many more, recognize and prioritize our members’ needs so they experience Nationwide’s extraordinary care promise, too. Where else can we amplify experiences to be inclusive and empowering?
