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Customer Insights

There’s no wrong time to do the right thing 

Customer Insights

Healthy client relationships: the lifeblood of your business

Customer Insights

Listen: client prospecting in the post-pandemic world

Customer Insights

Empowering members one welcome at a time

According to distribution professionals, we have job to do.

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Customer Insights

Premium increases: avoiding sticker shock

One of the most common reasons members call in to Nationwide?

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Customer Insights

"There's nothing specific on this letter that says, ‘This is what it means for you. This is how it would play out for you if this scenario, or that scenario, or this scenario.’ If I could Google these terms and figure out what they meant, it wouldn't really satisfy my specific questions about, ‘What does it mean for me?'"

Customer Insights

“The majority of our phone calls are clients calling in to make premium payments. Clients insist on calling or visiting the office. It gives us a chance to interact with the clients and build relationships.”