Recognitions
Associate Stories
EE
Shared by: Erika Estrada | from: Life Insurance
She always has her client’s best interest at heart.
Principles Delivered:
Effortless
- Present information clearly
Personal
Reassuring
- Share knowledge and insights
- Communicate openly and with ownership
Customer Helped:
Members
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Recognitions
Associate Stories
E
Shared by: EASLEYR2@nationwide.com | from: Life Insurance
Making sure the member is taken care of when working on there policy. We never know why the member needs the money they are requesting from there policy. I always keep in mind what if that was me that needed money, how the experience was with whom I was working with. My goal is to make sure that the experience is a great experience by making sure they receive there money in a timely manner.
The amazing thing is when a member contacts me via email or phone call from a past experience they had with me. The member wants help from me again since they had a great experience with me from the past.
Principles Delivered:
Customer Helped:
Members
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Recognitions
Associate Stories
S
Shared by: sadloa1@nationwide.com | from: Life Insurance
As a Training Specialist, I prepare Associates and Contractors to consistently apply Nationwide’s Customer Experience Principles in their work with Distribution Professionals, Members, and Internal Partners. Through onboarding, ongoing training opportunities, and my day‑to‑day interactions, I actively model these principles. They guide my actions and support continuous improvement, learning, and professional growth.
Principles Delivered:
Effortless
- Present information clearly
- Streamline processes
- Think and act one step ahead
Personal
- Build relationships
- Help achieve goals
- Respond quickly and completely
Reassuring
- Share knowledge and insights
- Communicate openly and with ownership
- Protect data and assets
Customer Helped:
Members & Distribution Professionals
...expand
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